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Shipping & Returns

Shipping Options & Charges

TEMPTU only accepts orders that are billed and shipped to locations in the United States and Canada (includes APO/FPO and U.S. Territories). Unfortunately, we are unable to ship to International addresses. Please see below for our detailed outline of shipping options.

*Due to the bad weather in the Northeast, there will be minor shipping delays.

US & U.S TERRITORIES (Includes Hawaii & Alaska Order Amount Standard 5-7 days Priority 3-4 days Express 1-2 days
  $0.00 - $50.00 $4.95* $11.95 $24.95
  Over $50.00 FREE $15.95 $29.95
APO/FPO** Order Amount Standard 7-14 days Priority Express
  Any Amount $11.95 NA NA
CANADA*** Order Amount Standard Priority 5-10 days Express
  $0.00 - $50.00 NA $18.95 NA
  Over $50.00 $21.95 $21.95 $21.95

Standard Service:

  • Most orders are delivered within 5-7 business days.
  • We offer free shipping on all orders $50 and over.
  • Orders under $50.00 will be charged a flat rate of $4.95.
  • Orders destined to Hawaii and Alaska will be delivered within 7-14 business days.

Priority Service:

  • Most orders are delivered within 3-4 business days.
  • Orders under $50.00 will be charged a flat rate of $11.95.
  • Orders over $50.00 will be charged a flat rate of $15.95.
  • Orders destined to Hawaii and Alaska will be delivered within 5-7 business days.

Express Service:

  • Most orders are delivered within 1-2 business days.
  • Orders under $50.00 will be charged a flat rate of $24.95.
  • Orders over $50.00 will be charged a flat rate of $29.95.
  • Orders destined to Hawaii and Alaska will be delivered 3-4 business days.

**Shipments to APO/FPO

  • Orders being shipped to APO/FPO addresses will be sent via USPS Priority delivery.
  • Orders will be charged a flat rate of $11.95.
  • Please allow 7-14 business days for delivery.
  • We regret that we are unable to offer standard or express shipping methods to AFO/FPO addresses.

***Shipments to Canada

  • Orders being shipped to Canada will be sent via priority shipping method.
  • Please allow for 5-10 business days for delivery.
  • Orders under $50.00 will be charged a flat rate of $18.95.
  • Orders over $50.00 will be charged a flat rate of $21.95.
  • We regret that we are unable to offer standard or express shipping methods to Canada.
  • Please note, shipments to Canada will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient.

International Shipments

  • Unfortunately, we do not ship to international destinations except Canada.

Please Note 

  • Most orders are processed within 24-48 hours. We do our best to process within this timeframe.
  • Orders placed on the weekends or holidays will be processed on the next business day.
  • Orders are shipped Monday through Friday, (except major holidays).
  • Orders to PO Boxes will be shipped via USPS Priority.
  • Shipping fees are non-refundable.

Return Policy

We are committed to providing you with the highest quality products.  If for any reason you are not happy with your purchase on temptu.com, you may return your product for a refund.  All returns must be made within 45 days of purchase.

To initiate a return, please contact our customer care team to obtain a return authorization. Please contact us via email at customercare@temptu.com or call 1-888-983-6788. Customer care representatives are available Monday - Friday from 7:00am- 5:30pm PST.

Please include your return authorization number on the outside of your return shipment. Returns will not be accepted without a return authorization.

Return shipping is the responsibility of the customer. TEMPTU is not responsible for any lost or stolen shipments.  We recommend that you retain your tracking information.

We do not accept returns for products purchased through other retailers; please refer to that specific retailer for their return policy.

 

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